CritiCall Job Analysis Study Revisited!

In 1999, CritiCall sponsored the first national dispatcher/calltaker job analysis study with information being obtained from almost 50 different public-safety agencies. We are now updating that study so that the job analysis report will contain the most up-to-date information available. We invite your agency to enjoy the benefits of the job analysis updating process for no cost.

The information obtained during the job analysis will identify the tasks that are common to dispatchers and calltakers across the United States and Canada, including how frequently those tasks are performed, the importance of the tasks, and how performance on those tasks differentiates between above- and below-average performance. A job analysis is widely recognized as being the backbone of content-related validity studies that address the Uniform Guidelines on Employee Selection Procedures (which is the foundation of the application of Civil Rights laws regarding selection testing in the United States).

How would we benefit from our participation?

Agencies that participate in the job analysis update study will be indentified in the report, and that report can then be used as evidence that the testing/interviewing they are using is fair and valid in the event of a civil rights lawsuit or government audit (when the job analysis is used as the basis of a content-related validation study of selection devices as described in Section 15C of the Uniform Guidelines).

Also, agencies have used the previously-conducted job analysis information for validating tests and interviews, creating appropriate performance appraisal systems, pursuing training grants, and more. Even though we will be offering the results of the updated job analysis study to all public-safety agencies to use as they wish without charge or obligation, only the participating agencies will be able to use this information as evidence that the job duties identified in the report are actually performed by dispatcher/calltakers at their agency.

Are there any downsides to our participating in this national job analysis study?

There are no anticipated negative consequences for agencies that participate in this job analysis update study. As mentioned earlier, almost 50 agencies participated in the previous job analysis study and none have reported any challenges associated with their participation.

A professionally-facilitated job analysis study conducted for a specific individual agency could cost thousands of dollars. However, there is no charge to agencies that cooperatively join in the current job analysis update study, which is being conducted by one of the leading human resources consulting company in the nation.

Finally, any data your employees provide will be kept confidential; the ratings we receive from individual agencies will not be reported separately. Instead, all data will be aggregated together to form averages. It is only those averages that will be included in any resulting reports.

Please contact us at 800-999-0438 x 151 or email clientrelations@criticall911.com for information about how your agency can participate in the national job analysis study.

For more information, click the link to open the CritiCall Job Analysis 2010 PDF document in a new browser window.

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