| CritiCall Frequently Asked Questions (FAQs) |
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Which portions of the CritiCall personnel selection software measure an applicant's ability to multi-task while using a computer? |
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The ability to multi-task while using a computer is tested during many portions of the CritiCall personnel selection software. For example, in the current version of CritiCall the ability to multi-task in a computer-related environment is measured during both versions of the Call Sumarization tests and during all three versions of the Cross Referencing tests. Additional tests of multi-tasking abilities will be added shortly. |
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My dispatchers dispatch for a fire department. Why should we administer the Decision Making test, which measures an applicant's ability to follow generic protocol as to whether to dispatch police, fire, medical aid, or a utility company? |
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The Decision Making test measures an applicant's ability to quickly and correctly make decisions using generic protocol as guides. Making speedy and accurate decisions based on rules or protocol has been identified as an important ability for all types of public safety dispatchers to possess. In addition, even if your agency typically only dispatches for a Fire Department, your dispatchers will often need to make decisions using protocol similar to that which is provided during the CritiCall test - whether to also send the police, medical aid, or the utility company in addition to fire personnel. |
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Why do I get a message about "Insufficient drive space" when installing with Netware? |
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You must be logged on as Administrator to install the software on Netware. |
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What causes Code Base error 70 or 90? |
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These are usually temporary errors that can be resolved by restarting Windows. These errors may also be caused by using a logon that has insufficient permissions, or control, to the folder where CritiCall is installed. The logon used by the CritiCall administrator or test candidates must have complete permissions or “Full Control” to the CritiCall folder. If you do not know how to check or modify rights for the logon, see your system administrator. |
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Why do I get the message “Cannot open IDMAP.000?” |
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This is typically a “rights” issue. The logon used to access the computer running CritiCall must have complete permissions or “Full Control” to the folder where CritiCall is installed. This is true for the CritiCall administrator and test candidates. If you do not know how to check or modify the permissions for the logon, see your system administrator. |
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Why do tests that include vocal responses show a zero score? |
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There are two possibilities: the tests have not yet been scored, or they were scored with an out of date version of the key. To score vocal tests in the Administrator Program, use the option Candidate Information | Score Vocal Tests. Make sure the key being used to score the tests matches the version of the CritiCall System in use. |
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A Subject-Matter Expert (SME) failed to complete the Validation Surveys. Can this SME be removed from the validation survey? |
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Only Biddle Consulting Group personnel can remove SMEs from the validation database. The SME database cannot be modified by customers using the system. If an SME skips the validation survey after every test, then the SME is not in the validation database, even though he/she is shown in the candidate list in the Administrator Program. The validation database is separate from the main candidate database and is for validation use only. If the SME is not yet in the validation database, he/she will not affect the validation report. Contact Biddle Consulting Group, Technical Support to arrange for modification of the Validation Database. |
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Why do I get a message about "Insufficient drive space" when installing CritiCall? |
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This is commonly caused by either insufficient free space on the drive to which CritiCall is being installed, or the Windows temp folder is full. Windows settings limit the amount of disk space reserved for the temp directly, and when this space is filled, the error can occur. See your system administrator for information on clearing the temp directory or increasing its size. |
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Why do I get Codebase errors in the Probabilities test in the Evaluation version of CritiCall? |
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You may have an earlier version of the test. Contact technical support at 800-999-0438 for updated test files. |
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Can the vocal instructions for tests and testing sound files be moved to the test station to improve performance on networked CritiCall systems? |
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Yes. Under some network conditions the vocal files can take a moment to load. This can sometimes result in a delay before the sounds, or vocal instructions, are heard by test candidates. To alleviate this condition, the sound files can be moved to the test station(s). To do this, copy the entire \CritiCall\Sound Files folder to the test station(s)'s hard drive. Next, modify the file \CritiCall\opacsw.ini by adding the following lines:
Environment Settings=Windows
SoundPath=C:\Program Files\CritiCall\Data\Sound Files\
This example assumes that the Sound Files folder is copied to the C: drive and to the folder \Program Files\CritiCall\data. Now restart CritiCall to invoke these changes.
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Why do I get an error “Device already in use.” during the audio tests? |
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The CritiCall program actually runs a small side program to play the sound that announces the Emergency popup (an emergency is described and the candidate elects to dispatch the issue to either Police, Fire, EMT, or Utilities). Because the sound card in use will not play sounds from two programs at the same time (verbal instructions for the test and the announcement beep), the error message "Device already in use." is displayed. |
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SOLUTION: The file LASER.WAV (found in the CritiCall folder) is the sound that announces the Emergency popup. Renaming this file to LASER.WA will prevent it from being played and the error should no longer appear. Instead, a standard PC beep will play through the PC speaker. To get this beep to play through the headset, click to check and activate the PC Speaker or PC Beep in the computer's Volume Control. This should be available by double-clicking the Volume Control icon next to the time on the Windows Task Bar or in Control Panel - MultiMedia - Audio. |
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Windows NT issue: There is no “PC Speaker” or “PC Beep” in the Volume Control (Multimedia). This is a known bug in Windows NT 4.0 using the SoundBlaster audio card, according to Microsoft Knowledge Base Article - 156854 - "Volume Control: SNDBLST driver is missing PC speaker functionality." Click here for website containing Windows NT Bug List |
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What does this error mean: “DynaZip UnZip error – File not found.”? |
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DynaZip deals with compressed files, such as test report archive files, test data files, and instruction files. To resolve the problem, check the following:
- Are there multiple copies of DynaZip on machine (dzip32.dll and dunzip32.dll)? The PC where CritiCall is installed (a workstation for single-user versions, or the server for multi-user versions) may have an older version of DynaZip that does not support long file names.
- If the DynaZip error occurs at the end of a test, it means CritiCall cannot add the test report to the test report archive file for that candidate. Possible causes include:
- Either the server or DynaZip dlls being used do not support long file names. Our copy does.
- DynaZip is not allowed to modify the test report archive file or not allowed to write to the folder \CritiCall\Data\TestRPT, indicating a permissions problem with DynaZip.
- The existing test report archive file is corrupt (very unlikely).
- If the DynaZip error occurs at the beginning of a test module:
- Either the server or DynaZip dll being used does not support long file names. Our copy does.
- DynaZip is not allowed to write to the folder \CritiCall\Data\TestRPTindicating a permissions problem with DynaZip.
- The test data file or instruction file is corrupt (not likely unless the error occurs for all candidates).
To resolve the problem, ensure that the network in use and DynaZip are setup to handle "long file names", and that all copies of DynaZip files are up to date.
Call your CritiCall Account Manager today at 800.999.0438
Home Page: CritiCall Dispatcher & Calltaker Skills Testing Software
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