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Skill & ability testing is not an afterthought for us! CritiCall Testing Software is a division of Biddle Consulting Group, a human resources consulting firm -- specializing in affirmative action, equal employment, testing & validation -- with a history dating back to 1974. CritiCall Testing Software is a fusion of Biddle's knowledge of testing and HR best practices and information gathered from a study involving over 45 police, fire and emergency services agencies from across the United States!

Experts like you helped to identify the critical knowledge, skills and abilities necessary for success in the high-stress dispatch environment and we put it into a simple, affordable software package called CritiCall, that is now in use by over 600 agencies! [download a trial copy of CritiCall ]
CritiCall Test Descriptions
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The CritiCall tests are designed to measure a series of skills and abilities necessary for success in the emergency services dispatch environment.
When lives are at stake, all parties involved need to be certain that the call-taker or dispatcher has properly comprehended the situation and can make the right decisions. The work is high-stress, requires multi-tasking skills, and has little or no degree of acceptible error, and so finding the right person can be difficult.
[review the list of CritiCall tests ... ] |
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