CritiCall Client Testimonials

[Using CritiCall] has helped speed up the testing process. We went from testing quarterly to now testing as soon as we have pre-qualified applicants. We have saved money and resources and hired more qualified individuals in the process.
-- Amy Smith, Human Resources, City of Jacksonville Beach, FL


As an "observer" of the dispatch employees, I can say that the caliber of employees we have hired since implementing CritiCall has significantly improved. We've hired about fifteen this year and they are smart, inquisitive, motivated, excited, they learn quickly and appear to have a good work-ethic.

Prior to implementing CritiCall it was common for us to spend an entire day interviewing candidates only to have just one or two with which we were impressed enough to advance them to the background check phase; sometimes we didn't have even one person at the end of the day! Since using CritiCall, our interview board members are advancing 70% to 80% of the candidates to the background check phase. As you recall, it took me a long time to implement CritiCall implemented, here. The benefits of using CritiCall have been validated and -- having pushed for it -- I feel a bit validated too!
-- Marianne Wolf, Support Services Manager, Yolo County Communications Emergency Service Agency, CA

We currently use CritiCall for the initial screening in our hiring process and are extremely pleased with the results and the software in general. I love it! The biggest reason is because it’s very hands on (computer based) so it not only tests applicants' ability but also gives us a view of their comfort level using computers on their own and with no direction. The score reports are great because I can show the applicant -- directly from the printout -- what their scores are as compared to what is passing. It’s hard for anyone to argue with the results when they are right there in black and white.
-- Annie LaFleur, Supervisor, Weld County Regional Communications, CO

In 2000, before we started using CritiCall, we successfully trained and retained only 15% of our new hires. In mid-2001, we began to use CritiCall and our retention rate rose to 54%. In 2002, we did even better, retaining 86% of our new-hires. Believe it or not, in 2003, we had a 100% retention rate! CritiCall was not the only change we made ..., but I consider it to be one of the most integral parts.
-- Susan Kock, Training Coordinator, Washington County 911, OR


In case I hadn't expressed this to you, I want you to know we are very happy with your product. It does a great job of separating out those with the requisite abilities from those without, and it's face validity is a big plus.
-- Don White, Personnel Analyst Supervisor, Columbus Civil Service Commission, OH

CritiCall testing has allowed us to test in areas that our previous standardized testing didn't. It allows testing of multi-tasking skills, data entry, and other vital tasks related to hearing, understanding, and responding to various tests in a computer environment. I believe we have been able to save time by not hiring people who do not have the skills to work in a computerized environment. This testing and improved pre-service training regimen has improved our retention of new hires.
-- Sandra Simonds, Communications Manager, York County Communications


CritiCall has made the testing process comprehensive and it can be tailored to the needs of the organization.
-- Robert Farr, Communications Training Assistant, Phoenix Police Department, AZ


Prior to using CritiCall, we had to run candidated through three separate tests, which unreasonably extended the testing process. Now our testing is done quickly, efficiently, and with a more up-to-date process which more closely simulates the day-to-day operations of our dispatch center. It's like coming out of the Stone Age!
-- Robert Hansen, Lieutenant, Medford Police Department, OR


The program is user-friendly on both the administrator and the applicant. Biddle [Consulting Group - the publisher and distributor of CritiCall] has been very accommodating when needed.
-- Sherrie Matthews, Training Coordinator, Indian River County Sheriff's Office, FL


[CritiCall] has dramatically reduced our turnover rate since we started using it over two years ago. We have not lost anyone to training failure and our turnover was less than half of what it was in prior years.
-- Kathy Sukus, Operations Manager, Rock County Communications Center, WI


CritiCall covers each of these key areas for us and is a very realistic simulation of our dynamic environment, not to mention it requires very little to no time to administer and is very easy to implement. I just wanted to let you know how pleased we are with CritiCall. I would be happy to share the word with others considering your product and you are welcome to add me to your reference list.
-- Cindy Thomas, RESPONSE Services Center, Columbia, MD


Contact us today by calling 800.999.0438 or by emailing us. Qualified agencies can receive a no obligation trial version of the CritiCall software. See how easy and affordable it can be to upgrade your agency's testing process!